Got questions? Our Perth-based connection experts are here to help. Whether you're a hardcore gamer or a busy parent, we'll find the perfect internet plan to suit your needs.
Reach out by phone or email today and let’s get you connected!
Phone and opening hours
Mon-Fri: 8:30am - 5:00pm
Need help? Our Perth-based Customer Service team has got you covered! Give us a call or, for the fastest support with technical or billing issues, submit a ticket through your Customer Portal.
Phone support hours
Mon-Fri: 8:30am - 6:00pm
Email and ticket support hours
Mon-Fri: 8:30am - 9:30pm
Weekends: 9:00am - 9:00pm
Public holidays: 9:00am - 6:00pm
Need quick answers? We're available to chat online at the following times. Whether you’ve got questions about your connection, need tech support, or want to explore your options, we’re here to help! Click the chat icon to get started.
Live Chat hours
Mon-Fri: 8:30am - 9:30pm
Weekends: 9:00am - 6:00pm
Public Holidays: 9:00am - 6:00pm
Let's Connect
9466 2670
hello@pentanet.com.au
Help is just a call or click away!
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9466 2670 (Option 1)
hello@pentanet.com.au
Support
9466 2670 (Option 2)
support@pentanet.com.au
Live Chat
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- Technical Support
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Join Pentanet
Ready to experience WA's superfast internet? Let's get started!
Phone
(08) 9466 2670 (Press 1)
Availability
Weekdays 8:30am - 5:00pm
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Technical Support
In need of assistance? Our friendly support team is standing by to lend a hand!
Phone
(08) 9466 2670 (Press 2)
Availability
Weekdays 8:30am - 6:00pm
Handy Links: Network Status | Help Centre
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Billing
Question about your account or monthly bill? Get in touch here.
Phone
(08) 9466 2670 (Press 4)
Availability
Weekdays 8:30am - 5:30pm
Email
receivables@pentanet.com.au
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Service delivery
If you need information about the status of your nbn™, Opticomm, or other hardware order, please reach out using the provided contact details.
Phone
(08) 9466 2670 (Press 4)
Availability
Weekdays 8:30am - 6:00pm
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Partnerships
Power up your business with Perth's largest private network!
Phone
(08) 9466 2670
Availability
Weekdays 8:30am - 6:00pm
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